Integrated Supply Chain
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Comprehensive supply chain management services from a single source.
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Single partner solutions for the supply chain.
Lead Logistics Provider Services
We act as the supply chain partner who takes responsibility for assembling and managing the resources, capabilities and technology of our organisation with those of complimentary service providers.
Utilising a lead logistics partner solution places responsibility and accountability of the management, performance, cost and development of supply chain functions, transactions, systems and logistics suppliers under the umbrella of a single partner.
We have developed and established strong network relationships across the globe, utilising all modes of transport and transport lanes with various providers
We add value in the following ways:
Supply Chain Event Management
Visibility, Track and Trace
We consolidate varying logistics information and provide one integrated view to the customer via event management.
Our independent platform exchanges relevant information with all parties involved in the logistics process. You can track and trace articles, shipments and orders according to reference numbers used on business documents such as sales, purchase, transport or warehouse orders - and across the different parties involved.
LLP Transport
LLP Transport improves visibility, transparency and service levels (timeliness, accuracy, lead times) and reduces complexity, personnel and transport costs.
LLP Warehousing
LLP Warehousing enhances stock visibility and transparency, reduces complexity and inventories, and improves service levels (stock availability, accuracy, lead times) and cost-effectiveness of personnel and storage.
We act as the supply chain partner who takes responsibility for assembling and managing the resources, capabilities and technology of our organisation with those of complimentary service providers.
Utilising a lead logistics partner solution places responsibility and accountability of the management, performance, cost and development of supply chain functions, transactions, systems and logistics suppliers under the umbrella of a single partner.
We have developed and established strong network relationships across the globe, utilising all modes of transport and transport lanes with various providers
We add value in the following ways:
- Greater shareholder value
- Increased profitability
- Reduce capital investment
- Revenue growth from enhanced product quality, availability and customer services performance
- Operating cost reduction from distribution, transportation, cost of goods purchased, and staffing
- Working capital reduction from inventory reductions and order cycle times improvements
- Fixed capital reduction from efficient asset transfer and enhanced asset utilisation
Supply Chain Event Management
Visibility, Track and Trace
We consolidate varying logistics information and provide one integrated view to the customer via event management.
Our independent platform exchanges relevant information with all parties involved in the logistics process. You can track and trace articles, shipments and orders according to reference numbers used on business documents such as sales, purchase, transport or warehouse orders - and across the different parties involved.
LLP Transport
LLP Transport improves visibility, transparency and service levels (timeliness, accuracy, lead times) and reduces complexity, personnel and transport costs.
LLP Warehousing
LLP Warehousing enhances stock visibility and transparency, reduces complexity and inventories, and improves service levels (stock availability, accuracy, lead times) and cost-effectiveness of personnel and storage.
Comprehensive supply chain management services.
Independent 4PL Services
DHL acts as a general, impartial contractor by offering comprehensive supply chain management services from a single source.
International Supply Chain
Our international supply chain management solutions are focused on helping you take increased control of international inbound supply chain to maximise the value of international and global sourcing.
We seek to help our customers:
Our customer-focused solutions are built up from the following core services:
Download our International Supply Chain PDF (661 KB) (Download link to international_supply_chain_management.pdf- (former exel pdf)
Extended Supply Chain Services
DHL not only provides physical logistics services but also manages other enhanced supply chain services, improving efficiencies and reducing costs.
Order Management
Receipt, management, execution, sequencing and dispatch of orders in a timely manner.
Call Centre Management
A Call Centre manages orders, monitors sales activities, provides customer services and functions as a Help-desk.
Global Inventory Management
DHL gives the customer a global view of inventory, thus enabling informed decisions regarding the disposition of stock.
Consolidated Billing Services
The creation of a consolidated and categorised invoice, based on all services performed in a specific time-period by more than one service provider, made available in an agreed format.
Freight & Customs Solutions
DHLs many years of experience with international trade requirements and formalities, combined with the European Competence Centre and country expertise, gives customers the leading edge in service, quality and management in cross border transactions.
Implementation Services
Implementation and Project Management
Implementation starts by defining project aims, setting the targets and describing the deliverables in detail.The major topics in implementation include business processes, engineering, real estate, IT systems, migration, HR, finance and legal considerations.
DHL manages projects according to a six-step process:
Continuous Improvement Programme
DHLs Continuous Improvement Programme involves completing 12 essential steps within a four-stage process: Planning for Quality, Organising for Quality, Measuring Success and Continuous Development. One of the core tasks is to evaluate cost efficiency, to ensure that costs are being driven down.
Quality Management
Total Quality Management is a management strategy that integrates quality orientation into the whole structure and workflow of a company by using methods and techniques of quality management.
Our Corporate Policy for Quality, Environment, Health and Safety (QEHS) is based on five corporate values:
Globally, our management systems are certified according to the international standard for quality management systems ISO 9000 in almost every operating unit.
KPI/Performance Management
Performance management is a key part of the supply chain. Measured elements are reviewed as a system, as each component interacts with all the other parts around it. Performance measuring not only records historical performance but also provides early indication of any service slippage. In this second role, the measures provide a valuable contribution to DHLs Continuous Improvement Programme.
Outsourcing Projects
Outsourcing involves DHL taking over and managing previous in-house logistics operations, including:
DHL acts as a general, impartial contractor by offering comprehensive supply chain management services from a single source.
International Supply Chain
Our international supply chain management solutions are focused on helping you take increased control of international inbound supply chain to maximise the value of international and global sourcing.
We seek to help our customers:
- Give visibility of the upstream supply chain, and enable earlier decision making
- Create a more agile supply chain, better able to respond to changes in consumer demand
- Reduce lead times, inventories, and associated storage costs
- Reduce product costs by moving value added activities to lower wage countries
Our customer-focused solutions are built up from the following core services:
- Origin management, including: vendor management; supplier collections; customs brokerage; consolidation services and value-added services
- Global forwarding, including: air/ocean/road/rail freight forwarding and management; European managed transport
- Destination management, including: port and demurrage management; customs brokerage; de-consolidation and pre-retail services; port to distribution centre transportation; direct store delivery (US only)
- Supply chain visibility and management, including: purchase order management; RFID product tracking; exception management; planning and forecasting; inventory management
Download our International Supply Chain PDF (661 KB) (Download link to international_supply_chain_management.pdf- (former exel pdf)
Extended Supply Chain Services
DHL not only provides physical logistics services but also manages other enhanced supply chain services, improving efficiencies and reducing costs.
Order Management
Receipt, management, execution, sequencing and dispatch of orders in a timely manner.
Call Centre Management
A Call Centre manages orders, monitors sales activities, provides customer services and functions as a Help-desk.
Global Inventory Management
DHL gives the customer a global view of inventory, thus enabling informed decisions regarding the disposition of stock.
Consolidated Billing Services
The creation of a consolidated and categorised invoice, based on all services performed in a specific time-period by more than one service provider, made available in an agreed format.
Freight & Customs Solutions
DHLs many years of experience with international trade requirements and formalities, combined with the European Competence Centre and country expertise, gives customers the leading edge in service, quality and management in cross border transactions.
Implementation Services
Implementation and Project Management
Implementation starts by defining project aims, setting the targets and describing the deliverables in detail.The major topics in implementation include business processes, engineering, real estate, IT systems, migration, HR, finance and legal considerations.
DHL manages projects according to a six-step process:
- Initiation: The formal start of the project
- Design: The formal agreement on how to approach the project and its deliverables
- Planning: Following agreement, a detailed plan is created
- Execution: After detailed planning and preparation, the project goes live
- Closing: Gradually phase out and prepare for handover of the deliverables
- Handover: The formal end of the project
Continuous Improvement Programme
DHLs Continuous Improvement Programme involves completing 12 essential steps within a four-stage process: Planning for Quality, Organising for Quality, Measuring Success and Continuous Development. One of the core tasks is to evaluate cost efficiency, to ensure that costs are being driven down.
Quality Management
Total Quality Management is a management strategy that integrates quality orientation into the whole structure and workflow of a company by using methods and techniques of quality management.
Our Corporate Policy for Quality, Environment, Health and Safety (QEHS) is based on five corporate values:
- Customer satisfaction: Providing our customers and their customers with excellent, high value logistics solutions
- Employee motivation: Building on the know-how and stimulation of individual potential in multi-cultural teams
- Operational excellence: Continuous improvement of processes and services to fulfil or exceed expectations
- Corporate citizenship: Acting as a responsible corporate citizen in all countries
- Shareholder reward: Developing a sustainable business to provide increasing shareholder value
Globally, our management systems are certified according to the international standard for quality management systems ISO 9000 in almost every operating unit.
KPI/Performance Management
Performance management is a key part of the supply chain. Measured elements are reviewed as a system, as each component interacts with all the other parts around it. Performance measuring not only records historical performance but also provides early indication of any service slippage. In this second role, the measures provide a valuable contribution to DHLs Continuous Improvement Programme.
Outsourcing Projects
Outsourcing involves DHL taking over and managing previous in-house logistics operations, including:
- Distribution centres
- ransport operations
- ack-office functions
- Supply chain management functions
- After sales services
Management of transport and distribution networks.
Managed Transportation
We offer domestic and international transportation services at any time and to any destination around the world.
Transportation capabilities include shared-user fleet, carrier management, time-defined services and customs clearance
Industry-specific and specialist transport services are provided for the movement of chilled and frozen goods, hazardous chemicals and temperature-sensitive pharmaceutical products.
Bulk Transportation
DHL has built a reputation as a strong market leader with safe and timely operations, while continuing to strive for new innovations to maximise fleet optimisation and increase efficiency.
We work with customers in the petroleum, chemical, edible and engineering/manufacturing industries.
Inbound Global Forwarding
The management of component and service parts flows from suppliers. Services include:
Outbound Global Forwarding
Flow consolidation of all goods from a single source (plant or warehouse). Services include:
Freight Services
Merge-In-Transit
Consolidation of shipments from different locations for final delivery to a customer. This is particularly useful for shippers sourcing part of their products from third-party suppliers where it does not require reworking prior to delivery to the end consignee. The shipper does not take the product into inventory.
Visibility Management
Event management gives visibility of incidents within the supply chain.
As Lead Logistics Provider, DHL consolidates the different logistics information and provides one integrated view to the customer.
We use an independent platform, exchanging the relevant information with all the parties involved in the logistics process. This approach is very flexible and makes it easy to add new partners.
Tracking and tracing is possible with all reference numbers used on business documents such as sales orders, purchase orders, transport orders or warehouse orders and across the different parties involved.
Consultancy for Freight Management
Freight Management, the management of the transport and distribution network in a qualitative and cost effective manner including cross docking and merge in transit
Freight Audit
Freight audit is the process of comparing the invoice elements with the actual data on the services bought as well as the agreed rates for these services.
We offer domestic and international transportation services at any time and to any destination around the world.
Transportation capabilities include shared-user fleet, carrier management, time-defined services and customs clearance
Industry-specific and specialist transport services are provided for the movement of chilled and frozen goods, hazardous chemicals and temperature-sensitive pharmaceutical products.
Bulk Transportation
DHL has built a reputation as a strong market leader with safe and timely operations, while continuing to strive for new innovations to maximise fleet optimisation and increase efficiency.
We work with customers in the petroleum, chemical, edible and engineering/manufacturing industries.
Inbound Global Forwarding
The management of component and service parts flows from suppliers. Services include:
- Just-in-Time and Just-in-Sequence for high volumes suppliers
- Milk run and Hub services for less time-critical suppliers
- Consolidation services
- Picking at source
- Value added services at source
- Quality control
- Rolling production scheduling
- Delivery against Bill of Material (BOM)
Outbound Global Forwarding
Flow consolidation of all goods from a single source (plant or warehouse). Services include:
- Line haul
- Dedicated fleets
- Fine distribution
- Milk runs
- Express / emergency transportation
- Final mile / installation deliveries
- Specialised transportation
Freight Services
Merge-In-Transit
Consolidation of shipments from different locations for final delivery to a customer. This is particularly useful for shippers sourcing part of their products from third-party suppliers where it does not require reworking prior to delivery to the end consignee. The shipper does not take the product into inventory.
Visibility Management
Event management gives visibility of incidents within the supply chain.
As Lead Logistics Provider, DHL consolidates the different logistics information and provides one integrated view to the customer.
We use an independent platform, exchanging the relevant information with all the parties involved in the logistics process. This approach is very flexible and makes it easy to add new partners.
Tracking and tracing is possible with all reference numbers used on business documents such as sales orders, purchase orders, transport orders or warehouse orders and across the different parties involved.
Consultancy for Freight Management
Freight Management, the management of the transport and distribution network in a qualitative and cost effective manner including cross docking and merge in transit
Freight Audit
Freight audit is the process of comparing the invoice elements with the actual data on the services bought as well as the agreed rates for these services.
Customised integration solutions supporting companies in a wide range of industries.
Technical Distribution
Supporting companies in a wide range of industries including computer equipment and peripherals, medical equipment, vending equipment, office equipment and telecommunications, our technical distribution services meet the challenges associated with the effective and safe movement of high-value goods.
They encompass end-to-end supply chain services for heavy, fragile and sensitive equipment from order to point of use and subsequent de-installation including:
Our fully integrated, bespoke IT systems support technical distribution.
Customers benefit from:
Technical Services
Technology manufacturers expect every link in the supply chain to have capabilities to add value to their product or process. This results in finished goods that are customised just before they are shipped to the final address and returned goods that are recovered/repaired just after collection from the end-user.
We offer our customers a range of solutions and capabilities to create tailor-made solutions that can be integrated into existing customer operations at our warehouses. The strength is the integrated approach with other segments of the business which improves time-to-market and reduces the cost for the customer.
The benefits to our customers include:
Clinical Trials Logistics
Our Clinical Trials Logistics solutions give customers high visibility and assurance that supplies are fully controlled from receipt to final delivery.
As an established investigational medicines distributor we have the clinical distribution capacity to take on any form of clinical trial, however large or small, for distribution anywhere in the world.
For more information, please go to Healthcare
Hospital Logistics
Traditionally, hospitals are often challenged with supply chain inefficiencies such as product duplication, overstocking, wastage and obsolescence.
Our Hospital Logistics service re-engineers the supply chain between hospitals and suppliers and delivers improved management information and inventory visibility to ensure effective control and planning.
Home Delivery
Our home delivery solutions are focused on helping retailers service existing and new markets from store, phone and internet-based retailing. Our aim is to fulfil our customers promise to their customers by providing a high quality and cost efficient home delivery service. We have particular expertise in the home delivery of furniture and appliances.
In-plant
In-plant solutions include a range of activities executed within our customers facilities.
For more information, please go to Chemical. (industry/chemical)
Publishing Solutions
DHL and its subsidiary companies have been providing dedicated logistics solutions to the publishing sector for more than half a century.
We understand that in the world of publishing no two customers are the same. Our wide range of solutions along with those of our two specialist companies Higgs and Mercury reflects the unique requirements of each customer.
Our publishing operations span the globe, covering books, magazines, newspapers, journals and mail.
For more information, please go to Other Industries
Supporting companies in a wide range of industries including computer equipment and peripherals, medical equipment, vending equipment, office equipment and telecommunications, our technical distribution services meet the challenges associated with the effective and safe movement of high-value goods.
They encompass end-to-end supply chain services for heavy, fragile and sensitive equipment from order to point of use and subsequent de-installation including:
- Specialist final mile delivery
- On-site installation and configuration
- User training and instruction
- Reverse logistics and waste disposal
- Call centre and helpdesk management
- Site surveys
Our fully integrated, bespoke IT systems support technical distribution.
Customers benefit from:
- Flexibility, economies of scale and variable cost/unit
- Pricing leveraged by our pan-European multi-user network
- Reduced risk of damage to high-value items through our specifically trained staff and specialist handling equipment and vehicles
- Elimination of customers' high-cost engineering support at delivery sites
- Consistent, high quality service of our European infrastructure
- Reduced cycle time from order to full functionality using our delivery, installation and training services
Technical Services
Technology manufacturers expect every link in the supply chain to have capabilities to add value to their product or process. This results in finished goods that are customised just before they are shipped to the final address and returned goods that are recovered/repaired just after collection from the end-user.
We offer our customers a range of solutions and capabilities to create tailor-made solutions that can be integrated into existing customer operations at our warehouses. The strength is the integrated approach with other segments of the business which improves time-to-market and reduces the cost for the customer.
The benefits to our customers include:
- Capability to customise their products before delivery
- Supply chain cost reduction combining multiple services of our service portfolio
- High level of visibility through existing IT infrastructure
- Consistent level of quality in all parts of the supply chain
Clinical Trials Logistics
Our Clinical Trials Logistics solutions give customers high visibility and assurance that supplies are fully controlled from receipt to final delivery.
As an established investigational medicines distributor we have the clinical distribution capacity to take on any form of clinical trial, however large or small, for distribution anywhere in the world.
For more information, please go to Healthcare
Hospital Logistics
Traditionally, hospitals are often challenged with supply chain inefficiencies such as product duplication, overstocking, wastage and obsolescence.
Our Hospital Logistics service re-engineers the supply chain between hospitals and suppliers and delivers improved management information and inventory visibility to ensure effective control and planning.
Home Delivery
Our home delivery solutions are focused on helping retailers service existing and new markets from store, phone and internet-based retailing. Our aim is to fulfil our customers promise to their customers by providing a high quality and cost efficient home delivery service. We have particular expertise in the home delivery of furniture and appliances.
In-plant
In-plant solutions include a range of activities executed within our customers facilities.
For more information, please go to Chemical. (industry/chemical)
Publishing Solutions
DHL and its subsidiary companies have been providing dedicated logistics solutions to the publishing sector for more than half a century.
We understand that in the world of publishing no two customers are the same. Our wide range of solutions along with those of our two specialist companies Higgs and Mercury reflects the unique requirements of each customer.
Our publishing operations span the globe, covering books, magazines, newspapers, journals and mail.
For more information, please go to Other Industries
Extended Supply Chain Services
DHL not only provides physical logistics services but also manages other enhanced supply chain services, improving efficiencies and reducing costs.
Order Management
Receipt, management, execution, sequencing and dispatch of orders in a timely manner.
Call Centre Management
A Call Centre manages orders, monitors sales activities, provides customer services and functions as a Help-desk.
Global Inventory Management
DHL gives the customer a global view of inventory, thus enabling informed decisions regarding the disposition of stock.
Consolidated Billing Services
The creation of a consolidated and categorised invoice, based on all services performed in a specific time-period by more than one service provider, made available in an agreed format.
Freight & Customs Solutions
DHL's many years of experience with international trade requirements and formalities, combined with the European Competence Centre and country expertise, gives customers the leading edge in service, quality and management in cross border transactions.
Order Management
Receipt, management, execution, sequencing and dispatch of orders in a timely manner.
Call Centre Management
A Call Centre manages orders, monitors sales activities, provides customer services and functions as a Help-desk.
Global Inventory Management
DHL gives the customer a global view of inventory, thus enabling informed decisions regarding the disposition of stock.
Consolidated Billing Services
The creation of a consolidated and categorised invoice, based on all services performed in a specific time-period by more than one service provider, made available in an agreed format.
Freight & Customs Solutions
DHL's many years of experience with international trade requirements and formalities, combined with the European Competence Centre and country expertise, gives customers the leading edge in service, quality and management in cross border transactions.
Implementation Services
Implementation and Project Management
Implementation starts by defining project aims, setting the targets and describing the deliverables in detail. This project definition serves as a reference for decisions throughout the rest of the project. The major topics in implementation include business processes, engineering, real estate, IT systems, migration, HR, finance and legal considerations.
DHL manages projects according to a six-step process:
Continuous Improvement Programme
DHL's Continuous Improvement Programme involves completing 12 essential steps within a four-stage process: Planning for Quality, Organising for Quality, Measuring Success and Continuous Development. As a segment of the Continuous Improvement Programme, DHL works with the customer to review supply chain efficiencies. One of the core tasks is to evaluate cost efficiency, to ensure that costs are being driven down.
Key measurements provide a valuable contribution to the Continuous Improvement process.
Quality Management
Total Quality Management is a management strategy that integrates quality orientation into the whole structure and workflow of a company by using methods and techniques of quality management.
DHL's Corporate Policy for Quality, Environment, Health and Safety (QEHS) is based on five corporate values:
Globally, DHL management systems are certified according to the international standard for quality management systems ISO 9000 in almost every operating unit. We achieve quality standards through continuous review and internal compliance testing. Key criteria for compliance are:
KPI/Performance Management
Performance management is a key part of the supply chain. Measured elements are reviewed as a system, as each component interacts with all the other parts around it. Performance measuring not only records historical performance but also provides early indication of any service slippage. In this second role, the measures provide a valuable contribution to DHL's Continuous Improvement Programme.
Implementation starts by defining project aims, setting the targets and describing the deliverables in detail. This project definition serves as a reference for decisions throughout the rest of the project. The major topics in implementation include business processes, engineering, real estate, IT systems, migration, HR, finance and legal considerations.
DHL manages projects according to a six-step process:
- Initiation: The formal start of the project
- Design: The formal agreement on how to approach the project and its deliverables
- Planning: Following agreement, a detailed plan is created
- Execution: After detailed planning and preparation, the project goes 'live'
- Closing: Gradually phase out and prepare for handover of the deliverables
- Handover: The formal end of the project
Continuous Improvement Programme
DHL's Continuous Improvement Programme involves completing 12 essential steps within a four-stage process: Planning for Quality, Organising for Quality, Measuring Success and Continuous Development. As a segment of the Continuous Improvement Programme, DHL works with the customer to review supply chain efficiencies. One of the core tasks is to evaluate cost efficiency, to ensure that costs are being driven down.
Key measurements provide a valuable contribution to the Continuous Improvement process.
Quality Management
Total Quality Management is a management strategy that integrates quality orientation into the whole structure and workflow of a company by using methods and techniques of quality management.
DHL's Corporate Policy for Quality, Environment, Health and Safety (QEHS) is based on five corporate values:
- Customer satisfaction: Providing our customers and their customers with excellent, high value logistics solutions
- Employee motivation: Building on the know-how and stimulation of individual potential in multi-cultural teams
- Operational excellence: Continuous improvement of processes and services to fulfil or exceed expectations
- Corporate citizenship: Acting as a responsible corporate citizen in all countries
- Shareholder reward: Developing a sustainable business to provide increasing shareholder value
Globally, DHL management systems are certified according to the international standard for quality management systems ISO 9000 in almost every operating unit. We achieve quality standards through continuous review and internal compliance testing. Key criteria for compliance are:
- Services and facilities that demonstrate best practices
- On-going staff training in all processes
- Clear regard for environmental considerations
- An objective and constructive evaluation of management systems and support for Continuous Improvement
KPI/Performance Management
Performance management is a key part of the supply chain. Measured elements are reviewed as a system, as each component interacts with all the other parts around it. Performance measuring not only records historical performance but also provides early indication of any service slippage. In this second role, the measures provide a valuable contribution to DHL's Continuous Improvement Programme.
Outsourcing Projects
Outsourcing involves DHL taking over and managing previous in-house logistics operations, including:
- Distribution centres
- Transport operations
- Back-office functions
- Supply chain management functions
- After sales services
Contact
For more information please 
contact us directly.
We will ensure that you receive a response within 24 hours.
contact us directly.We will ensure that you receive a response within 24 hours.
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